A Head Housekeeper, also known as an Executive Housekeeper , is a high-level position in the cleaning department of a large house, hotel or resort responsible for coordinating and maintaining the rooms and common areas of the home or hotel. Some of the main aspects of this position are:
Responsibilities of an executive housekeeper
1.1.- Supervision: Supervise the work of all cleaning staff, including cleaners, laundry staff and sometimes maintenance workers.
1.2.- Timetable: Create and manage working hours to ensure adequate staffing at all times and cover all services.
1.3.- Training: Train new employees and provide continuing training to existing staff in order to maintain a high level of quality.
1.4.- Quality control: Inspect rooms, common areas and other spaces to ensure they meet cleaning and maintenance standards.
1.5.- Inventory management: Manage the inventory of cleaning supplies, bedding and other maintenance materials, and place orders as needed.
1.6.- Budget management: Manage the maintenance budget, ensuring profitable operations without compromising quality.
1.7.- Customer service: To attend to complaints and requests from customers related to cleaning services, ensuring customer satisfaction.
1.8.- Compliance: Ensure that the cleaning department complies with health and safety standards.
Main skills of a head housekeeper
2.1.-Leadership and management skills. – Will be able to motivate and guide the work team effectively for the effectiveness of tasks and objectives to be fulfilled.
2.2.- Excellent organizational and time management skills. – This is essential to be effective and productive. The Executive Housekeeper should be able to manage tasks well in order to plan the day, week or month and be able to prioritize the most important tasks as well as keep the space clean and tidy and avoid distractions.
2.3.- Attention to detail. – You must take care that everything is in perfect condition made and to the taste of the customer, reviewing everything in detail.
2.4.- Good communication and ability to deal with others. – It is crucial to be able to communicate with the staff, you must have good communication skills, effective always with education and adaptability. It will also be important to use a professional vocabulary, away from jargon, concise and direct by making effective feedback with positive and constructive comments.
2.5.- Ability to handle customer complaints and resolve disputes. – will use techniques to manage and resolve conflicts effectively, seeking solutions that benefit all parties.
2.6.- Knowledge of cleaning techniques and cleaning products. – You should have a wide knowledge of the cleaning methods and which cleaning products are more efficient for cleaning each surface, especially when these are delicate.
2.7.- Basic understanding of budgeting and inventory control. – Important to maintain control of expenses and accurate product ratio.
The role of executive housekeeper is critical to maintaining operational efficiency and customer satisfaction in any large home or hotel business.
If you are looking to hire your executive housekeeper contact us at: info@landsearecruitment.com so we can meet, discuss and advise on your needs.
