A good laundry service is key to the good supply and care of lingerie, textiles and customer clothing within the apartment department of a hotel establishment although it can be extended to the service needs of a large property, for both the owners and their guests.

Responsibilities vary by type of establishment, but generally include a range of tasks for handling, cleaning and maintaining clothing and textiles.

Some of the main tasks of guest laundry in a hotel establishment are:

1.- Reception and labelling of customers’ clothing. – It is essential that each batch is correctly identified to avoid confusion, it will be mainly: room number, date and time of collection, date and time of delivery, counting of clothes, if washing, ironing, dry cleaning, dry cleaning and others. Indication of urgency to give priority.

2.- Classification of garments. – Must be according to fabric, colour, level of soiling. It is important to separate delicate garments so that they do not get damaged, clothes with iron or not, dry cleaning or any other requirement for proper washing.

3.- Drying and ironing. – Industrial dryer or air-drying techniques shall be used according to the type of garment.

3.2.- Ironing and folding of the clothes. – It will be done according to the standards of the establishment or according to the preferences of the customer.

3.3.– The use of industrial plates or vaporizers shall be in accordance with safety procedures and good practices.

4.- Dry cleaning.– Sensitive garments requiring dry-cleaning will be treated appropriately, and the dry-cleaning process will be supervised if it is part of the establishment’s tasks or coordinated with an external dry-cleaning service.

5.- Delivery of clothes. -The quality of service will be checked before returning the clothes to the customer, making sure that everything is in perfect condition. It will be properly bagged for delivery by shift staff.

6.- Maintenance of machinery equipment. – Machines shall be cleaned and maintained on a regular basis to avoid unnecessary or costly breakdowns. In the event of a breakdown, it shall immediately report to the maintenance service for repair.

7.- Customer service. – The customer must be informed of any problems, such as difficult stains or other damage that may have been caused. You will also be advised on the care of delicate or special value garments.

7.1.- We will manage complaints and suggestions from customers, ensuring their satisfaction with the service

8.- compliance with health and safety standards. – Especially with the handling of chemicals, such as bleaches, detergents or dry cleaning products.

8.2.– Protective equipment shall be used when necessary: gloves, mask or any other necessary.

8.3.– The work area shall be kept clean and tidy, ensuring that the laundry area is free of health risks.

9.- Inventory.– On a regular basis, according to the establishment’s procedures, a cleaning products stock and other supplies will be made. In addition, supplies will be requested when necessary to avoid shortages of products that are used regularly.

A laundry service may vary depending on the establishment and the services they offer but all make sure that the quality of customer service is impeccable.

To hire your laundry service you can contact us at info@landsearecruitment.com, we are an agency specialized in luxury hospitality and private staff recruitment.